How do I get more people to interact with my Facebook Business page? Here are 52 ways for Social Media Managers – and anyone that manages a Facebook Page – to increase Engagement.
When in Doubt, Test it Out
1) Change the types of content you post – test different formats (photo, video, links) to see which yields the highest comments, shares and reach.
2) Run Facebook Ads to existing customers and potential customers. Increasingly Pages are running ads just to be seen in their Fans’ Newsfeed as the result of Newsfeed changes.
3) Alter when you post. Test different days and times to learn when your content will receive more Fan Engagement.
4) Schedule your posts ahead of time directly in Facebook, instead of with auto content schedule tools like Hootsuite or Buffer. Facebook favors posts sent within its platform.
5) Test the length of text in your posts to see if it has an affect on the response you get. Being succinct is best.
6) Make sure your Page has two to 10 high-quality posts your customers will value, before running a Facebook Ad. Customers are willing to put up with an ad – even welcome it – if it leads them to useful content.
7) Test out contests and giveaways. Review Facebook’s contest and giveaway rules first to ensure fairness. Make sure you follow through on prizes or it will hurt your reputation.
What do I say?
8) Share blog posts occasionally, selecting ones that speak to your Facebook customer demographic. It may be a blog from your business, it may not. Describe one nugget you got out of it and ask a thoughtful question, urging your customers to weigh in.
9) Spontaneous posting is ok occasionally. Look at trending hashtags and post something relevant to your business using that hashtag(s).
10) Ask your fans to share their weather photos and stories of snowmen, downed trees, etc., on your Page. Remember to like, thank and comment on the photos they share.
11) Feature a question from a Twitter follower and answer it on Facebook. If you don’t have another social media platform, quote a customer who asked you in person. Ask them permission to quote them or make it a general attribution.
12) Ask your fans a fill-in-the-blank question like “My favorite hot dog condiment is ___.” This type of question is less intimidating to answer than an open-ended question. You might get question ideas to use later on, based on their answers. Please this type of question sparingly.
13) Post photos that pull on the emotions of your fans. You may choose nostalgia for the “good ‘ol days” or cute animals that you tie-in to your business. Eliciting ohhhs and awwwws is ok…but don’t overuse.
14) Re-purpose your content, pointing out a new and unique aspect. Examples: Share a link to a blog post, highlighting a new insight… or how about “Christmas in July” – re-sharing Christmas content in July.
15) If no one has responded to your post yet, reply to your own post with valuable comments that might spark responses…do sparingly and only once per post.
16) Depending on your fans’ social media savviness, giving tips on how Facebook works might be useful to them. You might say “To see our updates on xyz go to your New-feed and click ‘Most recent stories.’ “
The Event Angle
17) When there is a big event or major weather going down, more people will be on Facebook than usual. See if you have something useful to add. One example: post a picture of snow at your bed and breakfast during a snowstorm. Another idea – post updates the news is not providing in your area.
18) Test out the Event app for your events, especially social ones and not seasonal sales. Encourage fans to invite other fans to join them. Create it in advance of the event and post updates there regularly. This gives the event time to build momentum.
19) Post a podcast, video or blog by an event headliner in advance to get your audience excited and create a buzz about the speaker or performer.
20) Drum up nostalgia on holidays and past events like anniversaries. Here’s one example: “This day in 1975 we were ____, where where you?”
21) Post about an event (before, during and after) with photos and without photos and see the difference in responses.
22) Share photos or a video during an event. Make it a single quality post that conveys the event’s “spirit,” helping fans feel like they’re there. Only select the best and don’t overdo it.
Strategy: Thinking Big
23) Write in first person instead of third person. Your business should have its own “voice” – i.e., a certain tone and consistency. Maybe develop this “voice” into a persona that your company uses as a guideline for how to write on social media and other media.
24) What is your competition is doing? Think of different things you can do to stand out.
25) Pay to promote all or key posts to your followers by bidding $1 to $5 dollars. This promotes it directly into your Fan’s Newsfeed, using Facebook.com/ads (different than boosting a post).
26) Use hashtags to make your posts more easily discoverable. Choose some for branding, some for emphasis and some for reference to connect to other content like yours.
27) Curate quality content with a comment of why it is worth your customer/prospects time to look at. Pull out an idea that gave you an “ah-hah” moment and explain why.
28) Intersperse your content, ensuring a variety of posts. Sales pitches for a whole week doesn’t cut it. Aim for posting certain types of content on a regular basis, like a video once a month, a sale coupon, a link to your blog, etc.
29) Have clearly defined personas, avatars or profiles of customer types you are talking to. Decide the percentage of each type you have and create content (blogs, photos, video, etc.) in that percentage.
29) Plan holiday-related posts ahead of time, especially holidays that are big for your business.
30) Daily review your Newsfeed to see what you can like, comment or share as your business. For a quick view on your interaction with other Pages, view your Page’s Activity Log in your Admin settings.
31) Whatever you do, do it in high quality not quantity, your customers’ attention is expensive to them.
Empower Your Team
32) Let board members, employees and other stakeholders know the value of sharing or commenting on content that speaks personally to them.
33) Create and share a Facebook content schedule with your stakeholders (board member, employees, etc.) in order to 1) have a backup 2) collaborate 3) idea dump before it’s ever scheduled to be posted.
34) Consider developing your business avatars or personas in detail with other people on your business team. This fosters in-house collaboration and helps you write future social media content with your audience in mind.
35) Share your business stories and pictures/videos of the past. Build out the past over time on your timeline all the way back to “the beginning.” See this example of Big Mill Bed and Breakfast and look at the earliest date: https://www.facebook.com/bigmillbedandbreakfast “Born in February 1922” Is there a story about how the business came into existence? If so, share it.
36) Tell relatable stories and include pictures/videos of the owner’s connection to the business.
37) Ask your employees to share authentic stories and pictures/videos of their passion for the business. Make it a regular feature, like once a month, for planning purposes.
38) Occasionally do a spontaneous post related to an event, local good events and local or national tragedies. If your business knows of an organization or individual affected by an event, tell that story as soon as possible while it’s still on everyone’s mind.
39) Answer questions customers ask – on social media or face to face at your business – by linking to your blog with a more extensive answer.
Show How Good Your Company Is
40) If your business is sponsoring a nonprofit event, comment on their event posts leading up to, during and after the event. Don’t forget to share these posts on your Business Page wall with a note on how to support the event to your Fans.
41) If your employees volunteer for a cause on company time, share a photo of them on Facebook, tagging the nonprofit and commending your employees. Do this as timely as possible.
42) Share nonprofit posts on your Page before, during and after an event your business is sponsoring. Let people know how they can get involved in it and why you’re sponsoring it.
43) Do your employees volunteer, but not on company time? Ask them permission to share their story and photos, in the same spirit as “Employee of the month,” but call it something else.
Recognition is Right
44) Ask questions that you think your customer would enjoy answering, and include a related photo. Have a fan ready to respond to “prime the pump” – it will encourage others to answer too.
45) Say “thank you” when people comment on your posts. If you can, add a comment in your reply, mentioning them with the “@” symbol. This recognizes them in a way they know you are talking to them.
46) Spend a good 1/3 of your time, as your business, commenting, liking and sharing key ally posts. Key allies may include other businesses, vendors, your chamber of commerce, and nonprofits you support.
47) Help fans feel like they’re a part of something bigger. Ask them for input on a project you’re working on.
48) Follow up with a photo of the finished project, thanking fans for their input as soon as it’s completed.
49) Mention your strategic allies in posts and blogs in ways that may also be of interest to your customers, as well as prospective customers.
51) If someone posts a negative comment, step up to the plate and show how you can take the high road by responding, not ignoring or deleting it. There are exceptions with fake Facebook accounts and other inappropriate spam responses.
52) If someone gives your business a bad review and the review hints at why, address it in a post or blog and share the link on Facebook. It could be others have similar issues. Turn it into useful information for your customers.
As a Social Media Manager or manager of any Facebook Business page you are always looking for creative ways to get more of your customers/prospects to like, share or comment on your posts. We hope this was helpful for you. Let us know what you found useful or other ways you have gained more engagement below.
Learn more about the Social Media Management training at: http://MySocialMediaMastery.com
Special thanks to the following people who contributed ideas or inspired ideas for this post:
Heather Cutchin Evans – http://www.linkedin.com/in/heathercevans
Colleen Gray – http://Boomerang-Social.com
Jay Izso http://www.internetdr.com/
Joel McClosky https://plus.google.com/u/0/109893483113029960788/posts
Drew Becker: http://conveymediagroup.com/